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- Payment
- Cancellation Refund
- Alteration of Itinerary
- Travel Documents
- Health Requirements
- Luggage Allowance
- Insurance
- Complaints and Claims
- Communication
- Liability and Responsibility
- Modification or Discontinuance of Service
1. Payment
Deposit & Final payment
A deposit which is equal to 10% of the total tour cost is required at the time of booking. The full or final payment is required 30 days before departure for your China tour. Should the tour booked within 30 days before departure for your China tour, full payment is required.
Receipt of your deposit or final payment will indicate that you and your travel agent (when applicable) have read these Terms and Conditions, and that you (and your agent) have accepted them.
The Terms and Conditions below form the basis of the contractual relationship between Highlights Travel Co., Ltd. (Business Certificate Number: L-GX00724) and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as their quotations, itineraries and other relevant communication from our travel advisors.
Methods of Payment
We are now able to offer 2 methods of Payment:
1. Visa or Master Card secure online payment via PayPal.
When you receive our proposal with quotation, In the email body, you will see a "PAY NOW" symbol, just click the Visa/Master Card PAY NOW symbol on the email payment request and you will be taken to the secure PAYPAL website to make payment. If you are a PAYPAL member simply follow the usual system. If you are not a member it's easy to join and it's free!
Or if you can pay us online to our paypal account directly at pays@travelchn.com after logging in your account at www.paypal.com
Note: When either PayPal or Highlights Travel has reason to believe that the payment you made is fraudulent, we reserve the right to hold your bookings and require another method of payment.
2. Wire transfer.
If you are booking your tour 30 days before your departure date, you may choose to make the payment by wire transfer. Here below is our bank account information: one is for Bank of Communications, and the other is for Bank of China.
For payment convenience and collection efficiency, if you are making a payment from Russia, please use our Bank of China account. For payments from other regions, please use the Bank of Communications account.
Our Bank Information for Wire Transfer/Bank Transfer
Bank Account 1: (Bank of Communications)
Beneficiary: Highlights Travel Co., Ltd.
Address: Highlights Travel Co., Ltd. | 8/F, Building 3B, Sanjin Plaza, No. 1 Jinxing Road, Guilin, Guangxi 541004, China
Phone: 86-17607738167 (all)
Bank Name: Bank of Communications Guilin Branch
Bank Address: 8 Nanhuan Road, Guilin, Guangxi, P.R.China
Acct#: 453801000018010106940
SWIFT NUMBER: COMMCNSHGLN (Please use this if your bank requires ID or Beneficiary Bank, Routing)
CNAPS Number: 301617000010 (necessary if the wire transfer is in Chinese currency/CNY)
Branch Number: 301617000028
Post Code: 541002
ABA Number: 026-012-629
Bank Account 2: (Bank of China)
Beneficiary: Highlights Travel Co., Ltd.
Account: 624968602107
Address: Highlights Travel Co., Ltd. | 8/F, Building 3B, Sanjin Plaza, No. 1 Jinxing Road, Guilin, Guangxi 541004, China
Bank Name: Bank of China, Guilin Branch
Bank Address: No.2 Zhongshan Road Central.Guilin, Guangxi,China
SWIFT NUMBER: BKCHCNBJ49C
CNAPS Number: 104617080593
Note: Cash payment, travelers' check and company check is applicable upon special request, but personal checks cannot be accepted.
2. Cancellation & Refund Policy
We understand that plans can change, and we're sorry to hear if you need to cancel your trip. Should you need to adjust your travel arrangements, here's our refund policy:
- 22+ days before departure: Full refund (100%)
- 15-21 days before departure: 70% refund
- 8-14 days before departure: 50% refund
- 0-7 days before departure: No refund
- No-shows: No refund (100% charge)
Once your trip has begun, we are unable to provide refunds for unused services due to:
- Unwillingness or inability to participate
- Early departure, late arrival, or missed tour days
Important Notes:
- The above policy applies to standard bookings only. Certain services (such as special hotel rates, cruise bookings, or other third-party arrangements) may be subject to separate cancellation terms. These will be clearly communicated by your travel advisor at the time of booking, and in such cases, those specific terms will prevail over the standard policy.
- Group Bookings & Third-Party Fees: This policy does not apply to groups of 10+ travelers or penalties imposed by hotels, airlines, cruises, railways, or other service providers. Any such fees will be clearly itemized.
- Personalized Advice: For specific questions or exceptions, please consult your travel advisor.
We aim to be fair and transparent - thank you for trusting us with your journey!
3. Alteration of Itinerary
Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $25.00 per request. All expenses incurred by Travel China in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.
4. Travel Documentation
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Travel China accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
5. Health Requirements
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
6. Luggage Allowance
In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
7. Insurance
Travel China tour packages include Tourist Accident/Casualty Insurance up to a maximum of $30,000 per adult provided free of charge as part of our package. We still highly recommend that you purchase full coverage travel insurance from you country of origin. Insurance provided by Travel China is not applicable where only hotel or China flight booking are purchased through Travel China.
8. Complaints and Claims
Shall you feel unsatisfied with any service Travel China has provided, please notify your 7x24 hours available travel advisor or Travel China Customer-care service to avoid the potential for similar problems happening again during your trip.
- Phone no. or WhatsApp: +86 18007839275 or +86 17607738167
- Email: customercare@travelchn.com
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Travel China will not be liable for any claims made later than 15 days after the completion of your tour.
9. Communications
You can contact Travel China via the web form from www.travelchn.com, email, fax, or phone. If for any reason, you fail to receive any reply from Travel China in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Travel China customer service center at customercare@travelchn.com to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions. Contact Us Form
10. Liability & Responsibility
Travel China provides tour information and China tour bookings. Travel China publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. Travel China will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.
Travel China shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Travel China.
Travel China shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Travel China's control. Neither Travel China nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes
Travel China is not responsible for a client's failure to comply with customs regulations.
Travel China is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.
Travel China reserves the right to substitute hotels, flights, trains, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Travel China has cancelled any tour prior to the commencement of the tour, Travel China is liable for a full refund of the money received from the client.
Many of Travel China tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Travel China, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
Travel China reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
11. Modification or Discontinuance of Service
Travel China reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.
